faqs

frequently asked questions

  • Q.How do I find a NDIS-registered provider in Perth?
    The NDIS, funded by the Australian government, offers support for people with disabilities. Providers are registered entities or individuals offering services or products to those receiving NDIS funding.
  • Q.How long does NDIS support last for?
    The NDIS, funded by the Australian government, offers support for people with disabilities. Providers are registered entities or individuals offering services or products to those receiving NDIS funding.
  • Q.What is a NDIS service provider?
    The NDIS, funded by the Australian government, offers support for people with disabilities. Providers are registered entities or individuals offering services or products to those receiving NDIS funding.
  • Q.Who is eligible for NDIS funding?
    The NDIS, funded by the Australian government, offers support for people with disabilities. Providers are registered entities or individuals offering services or products to those receiving NDIS funding.
  • Q.Are you a registered NDIS provider?
    Yes, we are a registered NDIS provider. As a registered NDIS provider, Velocity Care delivers high-quality, compliant services you can trust. Our services are available to participants with both agency-managed and plan-managed NDIS plans.
  • Q.What services do you offer?
    We provide a broad range of services, including assistance with daily activities and community participation, cleaning, gardening, accommodation, supported independent living, and NDIS support coordination. For full details, please visit our Services page.
  • Q.How do I get started?
    It’s simple. Click the Contact Us button, or give us a call, or send an email. We will arrange a consultation and personalise your support plan before services begin.
  • Q.How long does it take to start services? Do you have a wait list?
    Quick response and personalised quality services are at the heart of Velocity Care. Contact us to discuss your support needs and we can outline immediate time frames for commencement.
  • Q.Do I need an NDIS plan to access your services?
    Yes, most services are funded through the NDIS. If you have an active NDIS plan including Core Supports or Capacity Building (Nursing), we can assist.
  • Q.Am I eligible for NDIS?
    If you are aged between 7 and 64, are an Australian citizen or permanent resident, and live with a significant disability, you may be eligible. Please check the NDIA website or call 1800 800 110.
  • Q.How much does it cost?
    We charge in line with NDIS Price Guide benchmark prices, updated in line with current NDIS changes.
  • Q.What part of my NDIS plan will be charged?
    Your NDIS plan has budget categories, and the category charged depends on the service you choose to access.
  • Q.What makes Velocity Care different from other providers?
    Our key point of difference is clinical leadership by a Critical Care Nurse Specialist, allowing safer support for complex and high-intensity care needs.
  • Q.Are your staff qualified?
    Yes. Our support workers are screened and certified, and nursing/high-intensity services are delivered or overseen by qualified Registered Nurses.
  • Q.Can you provide services 24/7?
    We work with participants to create a roster that meets specific needs, including overnight and extended support.
  • Q.What is your cancellation policy?
    We understand plans can change and aim to be flexible. Adequate notice is required for cancellations.
  • Q.Where do you offer services?
    We provide services across Adelaide metro and greater Adelaide, with support available in surrounding regions as capacity allows.
  • Q.I am currently with another provider, can I use your services as well?
    Yes. As an NDIS participant you can choose multiple providers for different services, or change providers for better fit.
  • Q.What is Support Coordination?
    Support Coordination helps you understand and implement your NDIS plan and connect with the right services to achieve outcomes.
  • Q.How do I provide feedback or make a complaint?
    You can contact us by phone or email at info@velocitycare.com.au. We welcome feedback and address concerns promptly.

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